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TRAININGI

Iupdates

 

MANY OF MY TRAINING PROGRAMMES ARE ACCREDITED BY THE INSTITUTE OF COMMERCIAL MANAGEMENT.

TOPICS COVERED INCLUDE -


  ONE HOUR TRAINING SESSIONS -  Generating Sales, Sales Objection Handling, Selling Skills Model, Setting Ground Rules,Understanding Customer Care, Personal Branding, Problem Solving Techniques, Setting Smart Objectives,Decision Making Process, Effective Communication Process, Facilitation Skills Best Practice, Introduction to Presentation Skills, Understanding Change, Leading Focus Groups, Introduction to Coaching, Giving and Receiving Feedback, Getting Ready for your Appraisal, Managers Guide to Appraisals.




 FULL DAY TRAININGS -


COMMUNICATION COURSES - Assertiveness in Action, Body Language Training, Building Relationships, Communicating Difficult Messages, Conflict Handling, Emotional Intelligence at Work, Influencing Skills, Listening Skills,  Managing Difficult Situations, NLP an Introduction, Presentation Skills, Questioning Skills, The Art of Negotiation, Train The Trainer


LEADERSHIP -   Great Leadership, Leading Effective Teams, Leading Meetings, Project Management, Success with Change, The Power of Influence, Facilitation Skills, Coaching at Work, Coaching Skills for Managers, Performance Management, Talent Management, Coaching with NLP.


BUSINESS DEVELOPMENT COURSES - Root Cause Analysis, Effective Sales Planning, Asking for Business, Practical Sales Skills, Achieving Sales on The Telephone, Marketing Essentials, Commerciality, Absence Management, Report Writing, Interview Skills, Writing a CV.



CUSTOMER SERVICES -    Customer Excellence, Effective Customer Care, Communicating with Customers, Complaint Handling, Dealing with Phone Rage.



PERSONAL DEVELOPMENT - Time Management, Stress Management, Anxiety at Work, Prioritising and Planning, Team Building, Participating in Meetings,  Mentor Training, Think your Way to success,